Welcome to our FAQ page! We've answered the most common questions about shopping with Nestora. If you can't find the answer you're looking for, feel free to contact our support team.
Orders
How do I place an order?
Simply browse our collection, add your favorite products to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Can I change or cancel my order?
We begin processing orders quickly. If you need to make changes or cancel your order, please contact us as soon as possible. We'll do our best to accommodate your request if your order hasn't been processed yet.
How do I know my order was successful?
After placing your order, you'll receive a confirmation email with your order details. If you don't receive it within a few minutes, please check your spam or junk folder.
Shipping
Where do you ship?
We currently ship to most English-speaking countries and international destinations
How long does shipping take?
Typically takes 7-14 days
How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing a tracking number allowing you to easily locate your product directly from our website at any time.
Payments
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available during checkout.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment providers. We never store your payment details.
Returns & Refunds
What is your return policy?
If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, provided the item is unused, in its original packaging, and in resalable condition.
How do I request a return?
Please contact our customer support team with your order number and the reason for your return. We'll provide return instructions.
When will I receive my refund?
Once your returned item has been received and inspected, approved refunds are typically processed within 5–10 business days to your original payment method.
Products
Are your kitchen organizers easy to assemble?
Yes! Most of our products require little to no assembly. Products that require assembly include clear instructions.
Are your products durable?
We carefully select quality products designed to help organize your kitchen while providing long-lasting everyday use.
Will the product look exactly like the photos?
We strive to display accurate product images. Minor differences in color may occur due to lighting or screen settings.
Customer Support
How do I contact customer support?
You can reach us through our Contact page or by email. We aim to respond within 24–48 business hours.
What if my order arrives damaged?
We're sorry to hear that. Please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We'll work with you to resolve the issue as quickly as possible.
What if I received the wrong item?
Please contact us with your order number and photos of the item you received. We'll arrange the appropriate solution.
My package says delivered, but I haven't received it.
Please first check with household members, neighbors, or your local delivery carrier. If you still can't locate your package, contact us and we'll assist you.
General Questions
Do you offer discounts?
Yes! We regularly run promotions and seasonal sales. Subscribe to our newsletter to stay updated on exclusive offers.
Can I use more than one discount code?
Only one discount code can typically be applied per order unless otherwise stated.
Do you sell gift cards?
If gift cards are available, they will appear in our store's navigation or product listings.
Still Need Help?
We're always happy to help!
If you have any questions that aren't answered here, please contact our support team through our Contact page. We'll get back to you as quickly as possible and make sure you're taken care of.
Thank you for shopping with Shelfora!